Refund and Returns Policy
VonexHub (UEN: 53525472E)
1. Your Statutory Rights
Nothing in this policy affects your rights under Singapore’s Consumer Protection (Fair Trading) Act or the Sale of Goods Act. If goods delivered to you are defective, not as described, or unfit for their intended purpose, you may be entitled to a repair, replacement, price reduction, or refund as provided by law. This policy sets out how we handle such requests in practice.
2. Reporting a Problem
Damaged or Incorrect Items: If your order arrives physically damaged in transit or incorrect, please notify us within 7 days of delivery at [email protected] with your order number and photos of the item and its packaging. This allows us to raise a claim with our logistics provider and arrange a quick resolution for you.
Faulty Items: If an item is faulty or experiences a functional issue, please contact us at [email protected] with your order details and a brief description or photo/video of the issue so our team can assist with a repair, replacement, or resolution.
3. Defective or Incorrect Items
If we confirm an item is defective, damaged in transit, or not what you ordered, we will offer, at our discretion and in line with your statutory rights:
A replacement of the same item, subject to stock availability; or
A repair, where applicable and reasonable; or
A full or partial refund to your original payment method.
We do not require you to pay return shipping for confirmed defective or incorrect items.
4. Items Not Eligible for Return
Items damaged through misuse, improper installation, or normal wear and tear
Items with tampered or missing serial number labels
Products explicitly sold as clearance, “as-is,” or open-box, for the specific condition or defect disclosed on the product listing at time of sale
5. Manufacturer Warranty
Many products we sell (e.g. APC, Vivitek, Epson) carry their own manufacturer warranty separate from this policy. Where applicable, we will guide you to the manufacturer’s local service centre for warranty claims, and will assist where we reasonably can.
6. Refund Processing
Approved refunds are processed back to the original payment method (PayNow or the account used).
7. Contact
For any refund or return enquiry: [email protected]
VonexHub reserves the right to update this policy from time to time; changes will be posted on this page.