This policy explains how VonexHub (“we”, “us”, “our”) collects, uses, and protects the personal data you share with us through vonexhub.com, whether you’re browsing, requesting a quote, or placing an order. We handle your data in line with Singapore’s Personal Data Protection Act (PDPA).

Information we collect

Depending on how you use the site, we may collect:

Contact details — name, email address, phone number, and delivery address when you place an order, request a quote, or reach out via our contact form, email, or WhatsApp.
Order information — the products you purchase, order value, and delivery instructions, needed to fulfil and deliver your order.
Payment information — Payments are made via PayNow or direct bank transfer. When you pay, our bank’s transaction notification shows us the remitting party’s name, bank, and a partial account number, which we use solely to match and verify your order. We do not store full card numbers, CVVs, or online banking login credentials, and we have no access to your bank account itself.
Browsing data — pages visited, device and browser type, and similar technical data collected automatically via cookies, mainly to keep your cart working and to understand how the site is used.

How we use your information

We use your data to:

Process and deliver your orders islandwide.
Respond to quote requests and enquiries by email or WhatsApp.
Provide order updates and after-sales support.
Maintain the security and performance of our website.

We do not send marketing emails or messages unless you’ve asked us to, and you can opt out at any time by contacting us.

Cookies

We use cookies mainly to keep your shopping cart working between pages and to remember your session while you browse. Some cookies also help us understand site traffic so we can improve the site. Most browsers let you block or delete cookies, but doing so may affect features like the cart and checkout.

Who we share your data with

We do not sell or rent your personal data. We only share what’s necessary with:

Our bank, to receive and verify your PayNow or bank transfer payment.
Delivery and courier partners, to get your order to you.
Service providers who help us run the website (e.g. hosting, security), bound to keep your data confidential.
Authorities, where required by law.

Data security

We take reasonable technical and organisational steps to protect the personal data we hold from unauthorised access, loss, or misuse. No online transmission is completely risk-free, but we work to keep your data secure at every stage we control.

How long we keep your data

We retain order and contact information for as long as needed to fulfil the purposes above, or as required by law (for example, accounting and tax record-keeping), after which it is securely deleted or anonymised.

Your rights

Under the PDPA, you can ask us to:

Tell you what personal data we hold about you.
Correct any personal data that’s inaccurate or outdated.
Withdraw consent for us to use your data, subject to legal or contractual restrictions.

To make a request, contact us using the details below.

Links to other websites

Our site may link to other websites. We aren’t responsible for the privacy practices of sites outside vonexhub.com, so we’d encourage you to review their policies separately.

Changes to this policy

We may update this policy from time to time as our business or the law changes. The latest version will always be posted on this page.

Contact us

Questions about this policy, your personal data, or requests to our Data Protection Officer? Reach us at [email protected] or via WhatsApp, Monday to Friday, 9am–5pm.

Data Breach Response

In the event of a data breach involving your personal data, VonexHub will assess the severity of the breach and, where the breach is likely to result in significant harm to affected individuals, or affects 500 or more individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals as required under the Personal Data Protection Act. We will take reasonable steps to contain the breach, assess its impact, and prevent recurrence.

If you believe your personal data has been compromised, please contact our Data Protection Officer at [email protected].